About us

Founded in 2014 Rito is an online shop selling yarn and hobby products. Our office and warehouse are based on Gyrovej, Skive, Denmark. Our working team consists of 20 full-time employees. On the side, we have many skilled freelancers and young employees working for us on a daily basis.

We have the best knowledge to run a serious and secure online shop. The expertise is combined with many years of experience and passion for knitting, crocheting and hobby. The associates work as a strong team always ready to provide our customers with the best service. We try to answer all the questions you may have regarding yarn, patterns or our webshop.

As an online shop we have the following work philosophy: 

  1. The best customer experience and service is important every time (Check our Trustpilot-score)
  2. We want to sell the cheapest products online (We have price match)
  3. The delivery must reach our customers at the promised delivery time.

Explore our big assortment of cheap yarn, knitting needles, crochet hooks, patterns, or accessories for knitting and crocheting. You are welcome to follow us on Facebook here.

Head Office Contact

Contact us on telephone (+44 3455 280808) and by email (Contact us here).

Award-winning Webshop

Since the very beginning, Rito has been a company with a large focus on the development of both its employees and the business as a whole. From day one, it has been our vision and goal to provide the very best customer experience.

Already two years after we sent the first parcels with yarn from our Danish Webshop, we received a proud second place in the category “User’s Favourite”, and since then we have been acknowledged with even more significant awards.

In 2019, we received one of the most prestigious awards in the industry. The “Gold Award”.

In this connection, the Chairman of the Gold Jury stated the following about Rito.dk:

2019-Gazelle

“Rito is a well-deserved winner in a tough competition because the company exhibits a special ability to connect the sales business with digitalization. They keep the company agile and are not afraid of change. They follow their strictly laid-out strategy to the point, they have got the export going, and at the same time they manage to provide an utterly pristine customer service’.

It was a big day for the entire Rito team.

Just when we thought it couldn’t get much bigger than that, we were awarded Børsen’s “Gazelle” prize in September 2019 for our remarkable growth.

 

Returns, refunds and delivery 

For returns, our address is below together with our normal opening hours. there is no sale from the address. At Rito, we have 365 days returns.  If the product is intact and unused, not smelling of smoke, cooking fumes, or has been exposed to moisture you can return the product. Read more information on our 365 days returns policy here

RITO
5 Station Court
Station Lane
Hethersett NR9 3AY
UK

Normal opening hours - working days only:

Monday 7am-3pm
Tuesday 7am-3pm
Wednesday 7am-3pm
Thursday 7am-3pm
Friday 7am-3pm

 

 

Staff

Check out our staff and team below.

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    Dennis Drejer

    Owner
  • Morten Riisgaard

    Office Manager
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    Lone Drejer

    Administration
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    Mathias Andersen

    IT
  • rasmus-dehn-andersen.jpg

    Rasmus Dehn Andersen

    IT
  • magnus.JPG

    Magnus Bjørn Nielsen

    IT
  • andreas-kretzschmer.jpg

    Andreas Kretzschmer

    Buyer
  • helene-kristensen1.jpg

    Helene Kristensen

    Buyer
  • kasperi.jpg

    Kasper Iversen

    Buyer
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    Vicki Svingholm Drejer

    Marketing
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    Simon Bilstrup

    Marketing
  • !kasper-ostenfeldt-toxvig.jpg

    Kasper Ostenfeldt Toxvig

    Marketing
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    Dennis Falkenberg

    Marketing
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    Johanne Vorre

    Marketing
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    Camilla Sevelsted

    Customer Service
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    Kirstine Kanstrup

    Customer Service
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    Tove Mølby

    Customer Service
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    Sascha Andersen

    Customer Service
  • Ditte.jpg

    Ditte Haarh Højgaard

    Customer Service
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    Marie Slot Povlsen

    Customer Service
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    Jakob Nielsen

    Warehouse
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    Peter Andersen

    Warehouse
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    Christian Damgaard Laursen

    Photographer

 

Fælles foto

Warehouse and office

Here's a few pictures from our Danish Warehouse and office.

 

 

 

 

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