Returns Information

At Rito we offer extended returns giving you the opportunity to regret your purchase for 365 days! 

If you choose to return one or several goods, please remember your item id. Shopping as a private customer you always have 365 days returns, if the product appears new, undamaged and in unbroken packing. We refund the received goods, so you can choose to either order some new, another size or similar.

Return address: Rito - 5 Station Court, Station Lane - Hethersett NR9 3AY, UK

Products returned on COD (Cash On Delivery) is refused. Return packages without delivery to the above address will not be picked up. Return packages must be sent to the return business address. To regret your purchase you can also refuse the package.

Returning the products

If you, against expectations, aren't satisfied with your purchase, you can use 365 days returns. If the conditions are kept, you can return your products within 365 days. Returning a product not caused by a Rito failure, you are responsible for any shipping costs. If the following conditions comply, we refund the amount:

  • The product is intact and unused
  • The product doesn’t smell of smoking fume or cooking fume
  • The product hasn’t been exposed to moisture etc.

We don’t refund used or damaged products. If you return yarn, we demand the banderole to be intact. We kindly ask you to return the product in a proper packing to avoid damage during the shipment. Please, enclose your invoice and we will refund the received goods.

Refunding

Do you want your money back, they will be transferred to the payment card used. If that’s not possible, we’ll contact you in order to find an alternative solution.
Typically, it will take up to 10 business days for your refund to be processed.

At refunding, you'll receive the full item amount. If you choose to return the full order, you’ll also receive the full shipping costs. Please, save the shipment receipt, so we can repay the correct amount.

If you refuse to receive the package we consider it as a wish of refunding. Then we’ll contact you in order to hear your wishes.

Exchange

If you want to exchange a product because of the wrong quality, colour or size, we’ll be happy to help you. Please, return the product you want to exchange and we will make a refund, so you're able to order the new product. Quickly and with ease.

If you want to exchange the product to a more expensive product, we want you to return the bought product first. Then order the product you want to buy. We return the full amount on your bank account.

Please notice, that we can’t charge extra money on your credit card. For safety reasons to protect you as a customer, it’s not possible.

Warranty and Complaints

If your product is damaged or defective, please contact us for warranty or complaints before returning your package. If your warranty is approved, we naturally repay your shipping costs and the amount of the product.

Please notice, that we don’t refund any packing costs. If the product has been damaged because of unusual wear or wrong use, your shipping costs won’t be covered. If you use the warranty, we ask you to inform us about the defective product. Please, read our information about warranty in our terms of trade.

Return date

We offer 365 days of returns for private customers.

Return allocation

We kindly ask our customers to ship their returns to this address:

Rito - 5 Station Court, Station Lane - Hethersett NR9 3AY, UK

info@ritohobby.co.uk

COD, packages without delivery and recommended packages

  • Products returned to Rito as COD is rejected.
  • Packages returned to Rito without delivery is not picked up.
  • Products sent as recommended packages will be received but we don’t cover the expenses.
  • Rito ApS covers the ordinary shipping costs (not recommended or additional services)

Shipping costs at returning

Returning any product the shipping cost is covered by the customer. Rito ApS only wants to cover the shipping costs, if the returning is caused by a failure from Rito ApS.

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