Terms and conditions

The following sales and delivery terms apply for all purchases made in any Rito webshop or for delivery throughout the United Kingdom. Please follow our instructions for our terms and conditions at Ritohobby.co.uk.

https://ritohobby.co.uk is owned by Rito ApS

VAT: 320145163

Company Registration: 25133803

Email: info@ritohobby.co.uk

All purchase agreements in any Rito webshop are to be made in English.

Private customers shopping in any Rito webshop can return their products. Returns don't apply to traders, companies or institutions, etc.


We accept payment with the following debit/credit cards: Visa, MasterCard, Maestro. When you order the money is reserved on your account. When the order is shipped, we withdraw the money.

If the customer chooses partial delivery on backorders, Rito charges the full amount, when most of the products have been shipped.



The purchase is invoiced at the price registered on the website on the ordering day. The prices often change from day to day.


When ordering before 5 pm on any working day the order is shipped the same day. Note that if the order is placed Friday, a new scan may first be visible on the tracking the following Monday, as the courier doesn't work on weekends. Normally delivery time is 4-7 working days. Delivery time will show on the current product. When the product is out of stock in the desired amount, we contact the customer the next working day to inform them about the expected delivery time. Please note that we have some products which take a few days longer to deliver fx. fabric or products from our remote warehouse. This is written on the products regarding this matter.

Ordering a product, not in stock we'll contact the customer as soon as the order is processed. The customer has the opportunity to exchange any product with the same price, waiting for the product to get in stock again or return the purchase.

All prices are stated in UK pounds (£). Be aware that the price of the individual item does not include freight costs. The customer chooses freight at the end of the checkout process.

We ship to all countries in the EU.

The customer receives an email from Rito when the products are shipped from the warehouse.

At countries outside the EU: We ship products tax-free at selected countries outside the EU. This means that customers outside the EU may be charged with taxes and customs. It's the customer's own responsibility to know the country's current legislation.

If you haven’t received the parcel and the courier company states that they have delivered the parcel please contact us immediately.
The courier company needs to be contacted within 7 days as this is their deadline for investigating the whereabouts of the parcel. 

Were your products damaged at arrival?

At our warehouse we do our best, to ensure you receive your products without any damage. If you receive a damaged product, please follow these steps.

  • Contact us within 3 days, on mail at info@ritohobby.co.uk with the following
  • A picture of the whole extension/exterior of the package where the label is visible
  • A picture taken from the top of the opened package in which the contents and inner filling in the package are clearly visible
  • A picture of all types of the inner filling in package
  • Pictures of the broken content

We'll try our best, to get you happy with your order.

Unlimited days returns

Provided the product is in original packaging and undamaged condition, it's possible to return the product unlimited days after delivery. In return, the customer covers the shipping costs. Get your return label her

If we estimate the product smells of smoking fume, cooking fume, mold, or in other way is damaged, we reserve the right to reduce refunds. Wanting the product back the customer covers the shipping costs.

Returns don't affect the customer's statutory right to regret the purchase. Please read below.

Replacing a product and returning a product has the same procedure. The purchased item must be returned to our address, and once we have received your returned item and approved it, the purchase price will be refunded to your credit card within a few days. If you want the item in a different size/color, make a new order at www.ritohobby.co.uk. You must pay for the return costs yourself.

Cancellation of orders

Without explanation, the customer can regret any purchase within 14 working days.

The time limit of cancellation is 14 working days from the day, the customer or any other person receives the product.

If the customer has ordered more products in one order, and we are unable to manage to ship all products in one delivery, the cancellation of an order is expanded until the customer or any person (except the mailman) receives the final product.

If the expiration date for cancellation expires on a public holiday, weekend, Christmas Eve, or New Year's Eve the expiration date for cancellation is prolonged to the following working day.

How to use the cancellation of orders

The customer cancels the purchase by informing us by telephone (+44 3455 280808) or by email (info@ritohobby.co.uk). The customer must inform Rito if the package is refused at delivery.

The cancellation time limit is respected when the customer announces the cancellation before the time limit expires.

Refunding the money

When a customer regrets an order, we refund the total order amount including the shipping costs. If regretting parts of the order, we only refund the purchase of the returned products.
Typically, it will take up to 10 business days for your refund to be processed.

If the customer has chosen a delivery form more expensive than the cheapest delivery form we may offer, the customer doesn't receive the additional cost.

We repay the amount without unnecessary delay and under any circumstances at least 14 working days from the date, we have received the customer's announcement of cancellation. We reserve the right to withhold the repayment until we have received the product or the customer has sent documentation for the return of the products.

Refunds are performed with the same payment as the customer used at the original transaction unless the customer has provided anything else. Under any circumstances, the customer has not imposed any charges. 

Testing the product and packing

The customer is responsible for the degradation of the product's value caused by any other purpose than the product's original functions or properties due to the product's description or manual.

The customer is allowed to examine the product as in a physical store, but the product may not be used. If the product has been used, we deduct the impairment from the refunded amount. If the product no longer has a commercial value the amount will not be refunded. 

Be aware of yarn and other accessories with smoking fume, cooking fume, or mold normally can't be sold again, and the product has no commercial value. 

We kindly ask our customers to return the product in the original packing. When returning the customer should ensure that the product is properly wrapped. The customer takes charge of the products until we receive them. The customer must keep any receipt together with the Track and Trace number. 

Product warranty - something wrong with the product?

If the customer buys a defective product, purchase rules come into force.

Please note that the customer has 6 years from delivery in which to make a claim regarding missing parts or defects. Please contact us by inquiry on email: info@ritohobby.co.uk or by telephone +44 3455 280808. 

The customer is asked to describe the problem in detail. We'll be happy to receive pictures of defects or missing parts before the customer returns the defective product. If the product warranty is justified and there is the documentation for the freight, we'll be happy to repay the shipping costs. 


  • Contact us before returning an item back to us
  • Shipping costs related to returning items under warranty will be covered by Rito
  • Save the receipt and track and trace information
  • Remember to wrap the product in proper packaging

Product warranty must be within a reasonable time after receiving the product, and the customer is obligated to examine the product as soon as possible after the receipt. 

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