Terms and conditions

The following sales and delivery terms apply for all purchases made in any Rito webshop or for delivery throughout the United Kingdom. Please follow our instructions for our terms and conditions at Ritohobby.co.uk.

https://ritohobby.co.uk is owned by Rito ApS

Company Registration: 25133803

Rito ApS - Head Office and Warehouse
Gyrovej 1
DK-7800 Skive
Phone: +44 8455 282999
Email: info@ritohobby.co.uk

All purchase agreements in any Rito webshop are to be made in English.

Private customers shopping in any Rito web shop can return their products. Returns don't apply traders, companies or institutions etc.

Payment

We accept payment with the following debit/credit cards: Visa, MasterCard, Maestro. When you order the money is reserved on your account. When the order is shipped, we withdraw the money.

If the customer chooses partial delivery on backorders, Rito charges the full amount, when most of the products have been shipped.

If you pay by credit card it is possible to get credit.

To obtain credit, you must sign up for a credit agreement in connection with the purchase. This is available by selecting this option at the bottom of the shopping cart. It is not possible to get credit for payments using Visa-Electron, Visa Debit, MasterCard Debit. *

30 days – 2.99 GBP.**

60 days – 4.99 GBP.**

90 days – 6.99 GBP.**

*   When paying with Visa-Electron, Visa Debit, MasterCard Debit, money is immediately reserved in your account. With a debit card, the account cannot be overdrawn. In order to secure the payment, the amount will be reserved on the account when placing the order. Therefore, the customer is not using any credit, as the money will be blocked in their account.

** Charges when signing up to the credit agreement.

With the credit agreement, your purchases will be shipped immediately. However, the amount will not be debited on your account until the credit agreement expires.

Credit agreements are available for purchases up to a maximum of GBP 200 in total.

Rito reserves the right to charge the full amount of the invoice in case any payments default at the expiry of the credit agreement.

Fees are only chargeable for any credit agreements. Any other forms of payment are free of charge.

 

Prices

The purchase is invoiced at the price registered on the website at the ordering day. The prices often change from day today.

Delivery

When ordering before 6 pm on any working day the order is shipped the same day. Normally delivery time is 3-6 working days. Delivery time will show on the current product. At minimum 1 product in stock delivery time is 3-6 working days. When the product is out of stock in the desired amount, we contact the customer the next working day to inform about the expected delivery time.

Ordering a product, not in stock we'll contact the customer as soon as the order is processed. The customer has the opportunity to exchange any product with the same price, waiting for the product to get in stock again or return the purchase.

All prices are stated in UK pounds (£). Be aware that the price of the individual item does not include freight costs. The customer chooses freight at the end of the checkout process.

We ship to all countries in the EU.

The customer receives an email from Rito when the products are shipped from the warehouse.

At countries outside the EU: We ship products tax-free at selected countries outside the EU. This means that costumers outside the EU may be charged with taxes and customs. It's the costumer's own responsibility to know the country's current legislation.

365 days returns

Provided the product is in original packaging and undamaged condition, it's possible to return the product until 365 days after delivery. At returns, the costumer covers the shipping costs.

If we estimate the product smells of smoking fume, cooking fume, mould or in other way is damaged, we reserve the right to reduce refunds. Wanting the product back the costumer covers the shipping costs.

Returns don't affect the costumer's statutory right to regret the purchase. Please read below.

Cancellation of orders

Without explanation, the customer can regret any purchase within 14 working days.

The time limit of cancellation is 14 working days from the day, the customer or any other person receives the product.

If the customer has ordered more products in one order, and we are unable to manage to ship all products in one delivery, the cancellation of an order is expanded until the customer or any person (except the mailman) receives the final product.

If the expire date for cancellation expires on a public holiday, weekend, Christmas Eve or New Year's Eve the expire date for cancellation is prolonged to the following working day.

How to use the cancellation of orders

The customer cancels the purchase by informing us by telephone (+44 8455 282999) or by email (info@ritohobby.co.uk). The customer must inform Rito if the package is refused at delivery.

The cancellation time limit is respected when the customer announces the cancellation before the time limit expires.

Return of products and return costs

If the customer regrets any purchase, it's important to send or deliver the product at the address: Rito, 5 Station Court, Station Lane, UK-NR9 3AY Hethersett,  without delay and at least 14 working days after the announcement of cancellation. If the customer returns the product before the expiry date, we accept the product.

The customer covers the costs of returning the product.

Refunding the money

When a customer regrets an order, we refund the total order amount including the shipping costs. If regretting parts of the order, we only refund the purchase at the returned products.

If the customer has chosen a delivery form more expensive than the cheapest delivery form we may offer, the customer doesn't receive the additional cost.

We repay the amount without unnecessary delay and under any circumstances at least 14 working days from the date, we have received the customer's announcement of cancellation. We reserve the right to withhold the repayment until we have received the product or the customer has sent documentation for the return of the products.

Refunds are performed with the same payment as the customer used at the original transaction unless the customer has provided anything else. Under any circumstances, the customer has not imposed any charges. 

Testing the product and packing

The customer is responsible for the degradation of the product's value caused by any other purpose than the product's original functions or properties due to the product's description or manual.

The costumer is allowed to examine the product as in a physical store, but the product may not be used. If the product has been used, we deduct the impairment from the refunded amount. If the product no longer has commercial value the amount will not be refunded. 

Be aware of yarn and other accessories with smoking fume, cooking fume or mould normally can't be sold again, and the product has no commercial value. 

We kindly ask our costumers to return the product in the original packing. When returning the customer should ensure that the product is properly wrapped. The customer takes charge of the products until we receive them. The customer takes charge of the products until we receive them. The customer must keep any receipt together with Track and Trace number. 

Product warranty - something wrong with the product?

If the customer buys a defect product, purchase rules come into force.

Please note that the customer has 24 months from delivery in which to make a claim regarding missing parts or defects. Please contact us by inquiry on email: info@ritohobby.co.uk or by telephone +44 8455 282999. 

The customer is asked to describe the problem in details. We'll be happy to receive pictures of defects or missing parts before the customer returns the defected product. If the product warranty is justified and there is documentation for the freight, we'll be happy to repay the shipping costs. 

Remember to wrap the product in proper packaging. Save the shipping receipt including information about shipping costs and Track and Trace number. 

Product warranty must be within a reasonable time after receiving the product, and the customer is obligated to examine the product as soon as possible after the receipt. 

The product is shipped to:

RITO
5 Station Court
Station Lane
Hethersett NR9 3AY
UK

Appeals and complaints

Disagreement between Rito and a customer regarding the processing of complaints may involve submitting a complaint to the Danish Center for Klageløsninger, Konkurrence- og Forbrugerstyrelsen, Carl Jacobsens Vej 35, DK-2500 Valby, Denmark, www.forbrug.dk

Please fill out the complaint formula at minsag.forbrug.dk

The European Commission's online ODR is also available regarding the administration of complaints. It's especially relevant for consumers living in another European country. Please post complaints here: http://ec.europa.eu/odr. When mailing any complaint, please use our email address: info@ritohobby.co.uk.